Unless otherwise noted with our tour descriptions, customers may cancel a tour up to 30 days before departure and receive a full refund. All of our tours are non-refundable if not cancelled by customers 29 days before departure date. Each tour operator has their own terms & conditions as well as cancellation policy. Before booking a tour Pura Vida Vacations will provide clients with full details to these policies. It is the clients responsibility to read & acknowledge these terms.
No refunds will be made to any customers who fail to show up at the designated place and time, or who leaves, or otherwise does not use all services scheduled to be provided by our tour operators. Our tours operate under a variety of weather conditions, and no refunds will be made to any customer who chooses not to participate due to weather conditions. Customers of any tour excursion who elect to leave the designated tour transportation must provide their own transportation at their own expense back to the landing port of the vessel.
Pura Vida Vacations is affiliated with Nexion Canada ULC
100-235 North Center Rd, London, ON N5X 4E7
HQ phone 519-660-6966
TICO registration #1549342